We are sorry to hear that! After confirming the shipping address on the confirmation email, search your property thoroughly. Then check with your neighbors as the carrier may have made a mistake. If you still haven’t found your package, contact FedEx at 1-800-463-3339 to speak with a representative. Have your tracking number ready. Sometimes the carrier will deliver the package the day after it says delivered. If that is not the case, contact customer service at firstname.lastname@example.org or 1-866-445-9993 so the representative can begin a lost/missing package investigation. You will be informed with updates throughout the whole process.