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Frequently Asked Questions

Please click on the “View My Order” link in the confirmation email you received after ordering. Once your order ships, you will receive an email with the tracking number. It takes about 24 hours after you received the tracking number for the tracking information to update
Orders generally take 3-5 business days to be processed and shipped out of the warehouse. Depending on the location, it normally takes an additional 2-7 business days for the carrier to deliver the package. For more shipping information, please visit the SHIPPING INFORMATION tab at the bottom of our webpage.
Contact customer service at customerservice@colonialcandle.com. Please submit your name, order number, description and pictures of the damaged product. If you have the incorrect item, please note what item is missing. We also are available by calling 1-866-445-9993 Monday – Friday from 8am-5pm EST.
Please check the “View My Order” link on the confirmation email you received after ordering. The candle may be backordered. If it’s not backordered, please contact us at 1-866-445-9993 or customerservice@colonialcandle.com
We are sorry to hear that! After confirming the shipping address on the confirmation email, search your property thoroughly. Then check with your neighbors as the carrier may have made a mistake. If you still haven’t found your package, contact FedEx at 1-800-463-3339 to speak with a representative. Have your tracking number ready. Sometimes the carrier will deliver the package the day after it says delivered. If that is not the case, contact customer service at customerservice@colonialcandle.com or 1-866-445-9993 so the representative can begin a lost/missing package investigation. You will be informed with updates throughout the whole process.
The Colonial Candle headquarters is in Charleston, SC. The main warehouse is located in Union City, Tennessee.
Please contact customer service at customerservice@colonialcandle.com or call 1-866-445-9993. Offices are open Monday – Friday from 8am-5pm EST.
Colonial Candles are made with a variety of wax formulas from food grade paraffin to waxes derived from vegetable sources. We only use the highest quality, food-safe waxes to make our candles. All of our candles are tested for emissions according to the industry standards. They meet or exceed these requirements. All of our candles use lead free cotton wicks as required by industry standards. If you would like an emailed copy of the results, contact customerservice@colonialcandle.com. All of our candles are produced in Elkin, North Carolina.
Please keep in mind, that colors appear differently on different computer monitors and mobile devices. While we strive to accurately show our beautiful color palette online, differences may occur based on the make and model of your computer monitor or mobile device.
Colonial Candle generally ships FedEx. Colonial Candle only ships in the United States, but we do have a few overseas retailers that carry our candles. Click on the FIND A RETAILER tab at the bottom of the webpage to find a store near you.
Please contact wholesale at wholesale@colonialcandle.com or dial 1-866-445-9993. Offices are open Monday – Friday from 8am-5pm EST.
Please on click VIEW YOUR ORDER in the confirmation email you received after ordering. You will receive an email with the tracking number once the order leaves the warehouse. Please allow 24 hours for the tracking information to update.
It is possible the email went straight to your bulk/spam folder, the email address maybe incorrect, or you still have an abandoned cart. If you cannot find the email, contact customer service at customerservice@colonialcandle.com or call 1-866-445-9993. The representative will confirm if the order was placed and will send another confirmation email. Offices are open Monday – Friday from 8am-5pm EST.
Contact customer service via email customerservice@colonialcandle.com or telephone 1-866-445-9993. Office are open Monday – Friday from 8am-5pm EST.
All our candles are tested for emissions according to the industry standards. They meet or exceed these requirements. All our candles use lead free cotton wicks as required by industry standards. If you would like an emailed copy of the results, contact customerservice@colonialcandle.com.
Stop burning your candle when the wick gets down to about ½ an inch. The candle should self-extinguish when the wick gets too low. Please DO NOT re-light the candle after it self-extinguishes at the bottom of the wick. You should burn your candle long enough that there is a full pool of wax each time you light the candle. This ensures it will burn evenly as you go! Candle wax is sort of like memory foam and will hold its shape. But, don’t burn it for too long – usually about four to six hours is good. Most of our jar candles feature a lid, perfect for putting out your candle without the mess of blowing it out! Please don’t leave a burning candle unattended in a room or unattended in a room with a small child.

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