Dear Colonial Candle Customer,
Thank you for your patience with your recent order of our 22-ounce oval Colonial Candles.
Unfortunately, due to overwhelming interest and response, we are currently out of stock. Since our 22-ounce oval Colonial Candles have been discontinued, we will not be able to ship your order.
Please know that we are appreciative of your business and hope to exceed your expectations in the future. In fact, we are launching some favorite Colonial Candle fragrances in new formats this coming March, which we hope will surprise and delight you.
Since we are out of stock on your order, would you like to replace your original order with eight-ounce candles in the same scent? We can offer you three of these candles for every one 22-ounce candle you ordered. This should be processed
within a week. You could also opt to receive a refund, within a week.
We'd also like to offer you a 5% discount on future orders, through March 2020.
Please let us know how best we can fulfill your order by replying to this email. Should you have any further questions about your order, please contact firstname.lastname@example.org.
Sincerely, Colonial Candle